The West Bengal government’s digitalization of ration card services under the Khadya Sathi scheme has made it easier for citizens to access various essential services online. However, many users are facing problems due to incorrect or outdated mobile numbers linked with their WB Ration Cards. A wrong mobile number may block your access to OTP-based services such as e-KYC, ration card correction, or downloading digital ration cards. Hence, citizens are urged to delink mobile number from their ration card if it is no longer valid or wrongly linked.

To streamline this process, the Department of Food and Supplies, West Bengal, has introduced multiple channels through which cardholders can request the removal of the existing mobile number and register a new one. This article explains the official procedure, benefits, required documents, and frequently used portals to help residents manage their ration card data accurately.
Overview of Delink Mobile Number Service for WB Ration Cards
Particulars | Details |
---|---|
Service Name | Delink Mobile Number from WB Ration Card |
Applicable Year | 2025 |
Objective | To remove incorrect or non-functioning mobile numbers linked to ration cards |
Official Authority | Department of Food & Supplies, Government of West Bengal |
Modes Available | Online via portal / Offline via ration shop or food inspector |
Who Can Apply | Any valid ration cardholder of West Bengal |
Document Required | Aadhaar Card, Ration Card Copy, Identity Proof |
Estimated Time | 7–15 working days after successful submission |
Web Portals | https://food.wb.gov.in |
Benefits of Delink Mobile Number from Ration Card
- Ensures Privacy and Control: If your old number is no longer in use or has changed ownership, it is vital to delink it to avoid unauthorized access to your digital ration services.
- Access to e-KYC and OTP Services: Many online facilities like Aadhaar linking, name correction, and family addition require OTP. You can only receive OTPs if your current mobile number is correctly linked.
- Helps Prevent Duplication: A mobile number should only be linked with one ration card at a time. Removing it from another family’s card helps prevent cross-verification errors.
- Allows New Number Linking: You cannot register a new number unless the existing one is removed. Hence, delinking is the first step toward updating your profile.
- Enables Seamless Digital Ration Card Services: Features like digital ration card download, online corrections, and family split/merge depend on proper mobile authentication.
How to Delink Mobile Number from WB Ration Card

There are two official procedures available for this service—online via the Khadya Sathi portal and offline through local ration shops or food inspector offices.
Online Process: Khadya Sathi Portal
- Visit the Official Website:
Go to the West Bengal Food & Supplies portal—https://food.wb.gov.in - Go to ‘Ration Card Services’:
Under the ‘Citizen Services’ section, select the ‘Delink Mobile Number’ option. - Enter Your Ration Card Details:
Fill in your ration card number, district, and FPS code. Also, mention the mobile number currently linked. - Verify with Aadhaar Number:
Enter your Aadhaar number (if linked) for identity verification. - Submit Request:
Click on “Submit” and note the acknowledgment number for future tracking. - Check Status:
You can revisit the portal anytime using the acknowledgment number to check the status of your request.
Offline Process: Visit Local Food Office
If you’re unable to apply online, follow this offline procedure:
- Collect Application Form:
Get a Form-12 or Form-5 from your ration dealer or nearest Food Supply office. - Fill Details:
Mention your existing mobile number, Aadhaar number, and reason for delinking. - Attach Documents:
Provide photocopies of your ration card, Aadhaar card, and proof of identity (like a voter ID). - Submit at Ration Office:
Hand over the documents and signed form to your food inspector. - Follow Up:
You will receive an acknowledgment slip or SMS once your request is accepted.
Documents Required to Delink Mobile Number
- Copy of Ration Card (Front and Back)
- Copy of Aadhaar Card (Masked if needed)
- Photograph of Ration Card Holder
- Application Form (Form-12 / Form-5)
- Proof of Identity (Voter ID, PAN, etc.)
- Self-attested declaration of reason for delinking
Contact Information and Support
For any queries or assistance in delinking your mobile number, contact:
- Toll-Free Helpline: 1800-345-5505
- Official Portal: https://food.wb.gov.in
- Email Support: [email protected]
- Nearest Ration Dealer or Food Inspector: Visit the local food office based on your district.
Final Word on How to Delink Mobile Number Effectively
Ensuring that your mobile number is correctly linked to your WB Ration Card is essential for accessing government benefits in a secure and seamless manner. If you have changed your number or if your mobile is registered under someone else’s card, make sure to delink mobile number promptly. Both online and offline methods are provided to ease the process for urban and rural citizens alike.
Always keep your ration card details, Aadhaar information, and contact number updated to avoid disruption of public distribution services and to participate in digital ration card initiatives such as the Khadya Sathi scheme. For authentic information and assistance, refer only to government-approved websites.
Trusted Websites for Further Assistance:
Website | Purpose |
---|---|
wbindia.in | Government-style portal for WB schemes and digital services |
khadyasathi.in | Official Khadya Sathi platform by WB Food & Supplies Department |
rationcardindia.com | General guide for ration card-related services across India |
banglastudentcreditcard.in | Info hub for West Bengal’s student credit card scheme |
purihotelbooking.co.in | Travel guide for Puri with accommodation and hotel tips |
banglashasyabima.net.in | Details and updates on West Bengal’s agricultural insurance program |
https://firsthomeownergrants.com : The First Home Owner Grant is a one-time government payment in Australia to help first-time buyers purchase or build a new home.
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